Laurence joined Temple in 2006, since which date he has obtained his CII Diploma in Insurance and Certificate in IT for Insurance and is working towards his ACII qualification.
He now carries responsibility for the induction and training of new customers, for the communication between customers and Temple of the status of cases and for Temple’s Information Systems (IS).
This IS responsibility covers strategic direction, implementation of change and operations.
It also includes the responsibility of TOPS Implementation Manager. This involves roll out, implementation support and training of our on-line policy system for customers and for its usability and future enhancement.
All of these responsibilities focus directly on the provision of an on-line interface with Temple that enhances our customers’ business.
Lisa has over 10 year’s experience in the Legal Insurance industry, having worked for both DAS Legal Expenses and ARAG Legal Services. She has extensive knowledge of both the BTE and ATE markets, with her most recent role of Claims Auditor, providing her with greater insight into the inner workings of a legal firm. Lisa is used to working closely with solicitors to develop and maintain good working relationships, leading to positive partnerships for all parties.
Lisa joined Temple in 2017 to manage the internal and external review process, as well as overseeing our BTE panel arrangements.
In her role as Solicitor Services Manager, Lisa will be focused on ensuring that the quality of service provided by Temple remains at the highest standard.