Customer Complaints Procedure
We recognise the importance of service and set ourselves high standards. Should there be an occasion when we do not meet your expectations, we are equally committed to dealing with any complaint in a thorough and professional manner, in accordance with the rules set out by the Financial Conduct Authority.
How can you make a complaint?
You can make a complaint by contacting us by any of the following means:
- In writing addressed to: The Compliance Officer, Temple Legal Protection Ltd, One Bell Court, Leapale Lane, Guildford, GU1 4LY
- By telephone on: 01483 577877
- By email to:
Following receipt of your complaint we will send you an acknowledgement within five working days. We will then write you within four weeks with either our Final Response letter or an explanation as to why we have not been able to resolve your complaint with an indication as when you will likely receive our final response.
If we have not managed to resolve your complaint after eight weeks, you may refer your complaint to the Financial Ombudsman Service.
Full details of our complaint’s procedure can be found here.
The Financial Ombudsman Service contact details are:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 08000 234 567
