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Our People

At Temple Legal Protection, we believe that having the right people with the relevant expertise, outlook and commitment to client service is essential to the way we work. Our specialist team comprises of professionals from a number of disciplines including law, insurance, finance, marketing and business management.

 

Board of Directors

Chris Wait

Managing Director

Chris Wait

Chris began his insurance career in 1985 and has been specifically involved in Legal Expenses since 1992. He has been a significant force in the development of the ATE market being the individual underwriter who made decisions on many of the landmark cases, such as Callery v Gray, Sawar v Allam, Tilby v Perfect Pizza and Musa King v Telegraph Newspapers.

He has personally introduced innovations such as deferred premiums and stepped premiums for ATE, and insurance backed employment schemes available to law firms. His influence has also been exerted in consultations with the Civil Justice Council and Department of Justice to develop the ATE market.  His understanding, passion and vision for this market are unrivalled.

As Managing Director he brings this energy, experience and care for customers to the leadership of Temple. As an expert at delivering solutions, he is the role-model and standard-setter for all of Temple’s people. Temple’s customers have the benefit of this skilled and passionate market leader on their team, helping them find the best commercial solution to their and their clients’ needs.

David Pipkin

Director, Underwriting Division

David Pipkin

David has spent over 30 years as a Legal Executive specialising in personal injury litigation. Initially, he was a claimant litigator pursuing leading industrial accident and disease cases.

As an Associate at Davies Arnold Cooper for over a decade he managed a team of lawyers and acted for defendants in personal injury and general insurance litigation. In this role, he became involved in the early development of the ATE market, assisting the ABI in their involvement in the Court of Appeal test cases such as Callery v Gray.

As the London representative for FOIL he was involved in the liability insurers’ approach to ATE and worked with the government and judiciary in several key consultations. He was a member of the CILEX National Council for over 15 years and was CILEX President in 1995/6.

This diversity of experience means that he brings an exceptional knowledge of the practice of law and the management of a law practice to Temple’s customers.

His hands-on involvement at a high level of both sides of legal disputes means that he is able to give our customers advice beyond an expert evaluation of the probability of success of a case.

Joanne Lane

Director, Senior Legal Underwriter

Joanne Lane

Joanne joined Temple in 2000 after achieving a law degree at Birmingham and Diploma in Legal Practice at Nottingham Law School. Whilst working at Temple she has continued her academic qualifications achieving a distinction in the CII Diploma in Insurance.

Her experience of underwriting a variety of litigation risks and dealing with claims means that our customers have the benefit of her broad knowledge of the application of insurance principles.

She has played a key role in developing Temple’s delegated authority schemes to provide our customers with maximum flexibility and authority to meet their clients’ needs.

She complements this customer focus with a responsibility to maintain our business relationship with our insurance provider.

Sona Whyte

Finance Director

Sona Whyte

Sona, who is a Fellow of The Institute of Chartered Accountants in England and Wales, joined Temple in 2008 after 21 years of carrying client responsibility in practice. She worked with commercial businesses, City of London livery companies, charities and pension funds. As well as these organisations, she provided Temple with audit, budgeting, cash flow, management information and accountancy services.  She, therefore, has a sound knowledge of the business environment in which Temple operates.

Her wide knowledge and experience means that she is a key contributor to Temple’s commitment to ensure that our customers receive timely and meaningful data to assist them with their own internal financial procedures.

Laurence Pipkin

Operations Director

Laurence Pipkin

Laurence joined Temple in 2006, since which date he has obtained his CII Diploma in Insurance and Certificate in IT for Insurance and is working towards his ACII qualification.

He now carries responsibility for the induction and training of new customers, for the communication between customers and Temple of the status of cases and for Temple’s Information Systems (IS).

This IS responsibility covers strategic direction, implementation of change and operations.

It also includes the responsibility of TOPS Implementation Manager. This involves roll out, implementation support and training of our on-line policy system for customers and for its usability and future enhancement.

All of these responsibilities focus directly on the provision of an on-line interface with Temple that enhances our customers’ business.

BTE Commercial and Employment Legal Expenses Team

Lisa Fricker

Solicitor Services Manager

Lisa Fricker

Lisa has over 10 year’s experience in the Legal Insurance industry, having worked for both DAS Legal Expenses and ARAG Legal Services. She has extensive knowledge of both the BTE and ATE markets, with her most recent role of Claims Auditor, providing her with greater insight into the inner workings of a legal firm. Lisa is used to working closely with solicitors to develop and maintain good working relationships, leading to positive partnerships for all parties.

Lisa joined Temple in 2017 to manage the internal and external review process, as well as overseeing our BTE panel arrangements.

In her role as Solicitor Services Manager, Lisa will be focused on ensuring that the quality of service provided by Temple remains at the highest standard.

Laurence Pipkin

Operations Director

Laurence Pipkin

Laurence joined Temple in 2006, since which date he has obtained his CII Diploma in Insurance and Certificate in IT for Insurance and is working towards his ACII qualification.

He now carries responsibility for the induction and training of new customers, for the communication between customers and Temple of the status of cases and for Temple’s Information Systems (IS).

This IS responsibility covers strategic direction, implementation of change and operations.

It also includes the responsibility of TOPS Implementation Manager. This involves roll out, implementation support and training of our on-line policy system for customers and for its usability and future enhancement.

All of these responsibilities focus directly on the provision of an on-line interface with Temple that enhances our customers’ business.

Business Development

Richard Steel

Business Development Manager

Richard Steel

With 30 years of corporate business development experience, Richard brings expertise and the highest levels of client service to the Temple Legal Protection team.

For the last 10 years he has worked specifically within the legal insurance sector dealing with full lifecycle ATE provision for commercial, personal injury and clinical negligence litigation as well as legal insurance products for Professional Indemnity. This experience provides him with a comprehensive understanding of law firms and their unique requirements.

Richard’s focus will be to increase the exposure of the company within the market, building new client relationships and developing the portfolio of services we provide to meet the demands of a rapidly changing market.

Business Support Team

Alex Kaye

IT Manager

Alex Kaye

Alex joined Temple in November 2014 as an IT Support Technician. Now as IT Manager, Alex carries responsibility for the implementation of the Temple Online Policy system.

This involves roll out, implementation support and training of our on-line policy system for customers and for its usability and future enhancement.

Alex recommends IT strategies, policies, and procedures by evaluating organization outcomes and identifying problems, with a customer focus.

Alex has previous employment in a range of companies, including working with one of the UK’s largest insurance Brokers.

Lucy Harding

Business Support Manager

Lucy Harding

Lucy has over 15 years experience of working in front line customer service within the insurance industry.  Her experience in Life Insurance companies included all aspects of policy administration and direct involvement with the public through her work in an in-bound call centre. She joined Temple’s Business Support Team in 2005 since when she has worked with our customers mainly on claims handling.

Lucy’s experiences mean that her approach to her responsibilities is instinctively customer-centred. She is a key person in ensuring that Temple meets its goal of treating customers not only fairly but also with courtesy, efficiency and understanding.

Jonathan Wilde

Debt Recovery Manager

Jonathan Wilde

Jonathan joined Temple in March 2014 having worked in the claims industry for over 14 years.

His previous experience includes working within the credit hire industry working for a leading credit hire organisation dealing with Motorcycle claims. As a Senior Negotiator he dealt with all aspects of claim negotiation primarily recovering special damages.

He also has a wealth of experience in the Personal Lines insurance sector working for large well-known Motor Insurers.

It is with this wealth of knowledge and experience that he will help deliver effective Credit Control for Temple Legal, with a professional and friendly approach that will help support our clients at the conclusion of the claims that we support.

Rhiannon Grue

Senior Credit Controller

Rhiannon Grue

Rhiannon joined Temple Legal Protection as Credit Controller in June 2015 with previous experience in business finance administration.

She has A-Levels in Business, Film and Media and is currently studying for her CII qualification.

Her role involves ensuring that invoicing and payments are timely and accurate whilst maintaining the highest standards of customer care.

Rhiannon’s naturally friendly and courteous personality helps to develop long term client relationships.

Cathy McMillan

Financial Controller

Cathy McMillan

Cathy McMillan joined Temple in October 2014 as a Financial Controller. Cathy’s role at Temple is to provide administrative and clerical support to the Business Support Team, the company’s Underwriters, and Accounts support to the Finance Director.

Her previous employment in a range of companies, always in the accounts/financial management discipline, plays to her strengths in her role at Temple and her diverse employment background has been a great way for her to develop and maintain a broad but deep expertise in accounts and finance.

Cathy uses a range of specialist software applications to inform, manage and control the Temple business, but always with a customer focus.

She is outgoing and sociable and brings the same open, positive approach in her contacts and relationships with customers.

Kay Turner

Senior Accounts Administrator

Kay Turner

Kay joined Temple in June 2013, with experience of legal accountancy within a local firm of solicitors.

She has many years’ experience within her previous employment providing comprehensive quality customer service and support.

In her role at Temple Kay provides excellent financial and administrative assistance as part of the Business Support Team ensuring that our customer queries and payment are dealt with quickly and efficiently.

Matthew Roberts

Credit Control Assistant

Matthew Roberts

Matthew joined the credit control team in 2018 following 3 years working with insurance company Unum.

Having completed his A-Levels and degree in aeronautical engineering, Matthew chose a different career path and has not looked back since. His technical ability proves invaluable for our clients when discussing detailed aspects of client accounts.

Matthew is responsible for supporting the team to produce accurate timely invoices, administrate client accounts and record payments.

Claims Team

George Beevor

Claims Manager

George Beevor

George Beevor joined Temple in March 2011 to become Temple’s Claims Manager.

He previously spent ten years in the insurance market as a claims underwriter having worked both at Lloyds of London and in the composite insurer sector. He has a broad experience of dealing with liability claims and running complex litigation concerning coverage disputes, public liability and subrogated rights recoveries.

George’s experience ensures a diligent and consistent approach to claims made under Temple Insurance policies ensuring our customers are treated quickly and fairly.

Tracey Benn

Claims Assistant

Tracey Benn

Tracey joined Temple in May 2014, with experience of the claims industry within a credit hire company.

She has many years of customer service within the motor and credit hire industry, in which she has dealt with contracts, new business and motor claims.

Tracey understands the importance of providing excellent customer service and supports the claims department in providing a swift and efficient service for our coverholders.

She is aiming to study for a CILEx qualification in the near future which will further enhance Tracey’s ability to support our customer’s requirements.

Commercial Team

Matthew Pascall

Senior Underwriting Manager

Matthew Pascall

Barrister Matthew Pascall is the latest addition to the expanding commercial team at Temple Legal Protection, joining as Senior Underwriting Manager from November 2017.

Matthew was called to the Bar in 1984 and joined Guildford Chambers two years later. Spending more than 30 years in practice there, he has comprehensive knowledge and experience of the commercial legal sector and he is listed in the current Legal 500 as a Tier 1 barrister.

Matthew has been providing ongoing consultancy services to Temple Legal Protection for some time and therefore has prior insight into the company and has already established productive relationships with our clients. His knowledge of the commercial legal sector and litigation practice will be invaluable to the business, providing specialist experience to lead the commercial litigation insurance team.

David Chase

Senior Underwriter

David Chase

Having completed the Legal Practice Course at BPP, David started his career in ATE legal expenses insurance as an Underwriter at Firstassist in 2006 before progressing to a Senior Underwriter position in 2010. He further gained experience in litigation funding as an analyst at Burford Capital, before joining Temple in late 2013.

David has extensive and varied experience in risk analysis, case management and long-term relationship management. He can consider all types of commercial litigation, professional negligence and insolvency, having previously also dealt with clinical negligence and personal injury cases.

David is a Senior Underwriter in Temple’s Commercial Department. His role includes assisting with the development of Temple’s commercial ATE business, management of fully-delegated schemes and assessment of one-off proposals in order to assist customers in making efficient and timely use of ATE insurance.

He continues to work towards his qualifications as a member of the Chartered Insurance Institute.

Jacob White

Underwriter

Jacob White

Jacob joined Temple in 2014 after graduating from the University of Chichester. He has recently completed the Graduate Diploma in Law at The University of Law. Jacob supports the senior commercial underwriters with reviewing a wide range of cases involving all types of commercial and business litigation. This involves providing costs solutions to SMEs, large corporates, private individuals and insolvency practitioners.

As an underwriter, Jacob frequently corresponds with leading lawyers and brokers to discuss current cases. He also assists with the development of Temple’s ATE commercial business and supports the team with audits.

Jacob is currently studying the BPTC part-time.

Nicholas Ellor

Senior Underwriter

Nicholas Ellor

Nicholas has recently joined Temple as a Senior Underwriter to provide support to the commercial underwriting team.

Nicholas brings with him twenty years’ worth of experience working as a solicitor in London on both contentious and non-contentious company commercial and corporate matters. Having been a practitioner, he is fully aware of the pressure and time constraints a commercial litigator has to operate under and will be able to bring his insights to the table and provide a fast and professional service.

His experience and knowledge will enhance the existing teams’ abilities to quickly and expertly assess claims and to provide intelligent and timely support throughout the legal process.

 

Personal Injury & Clinical Negligence Team

David Pipkin

Director, Underwriting Division

David Pipkin

David has spent over 30 years as a Legal Executive specialising in personal injury litigation. Initially, he was a claimant litigator pursuing leading industrial accident and disease cases.

As an Associate at Davies Arnold Cooper for over a decade he managed a team of lawyers and acted for defendants in personal injury and general insurance litigation. In this role, he became involved in the early development of the ATE market, assisting the ABI in their involvement in the Court of Appeal test cases such as Callery v Gray.

As the London representative for FOIL he was involved in the liability insurers’ approach to ATE and worked with the government and judiciary in several key consultations. He was a member of the CILEX National Council for over 15 years and was CILEX President in 1995/6.

This diversity of experience means that he brings an exceptional knowledge of the practice of law and the management of a law practice to Temple’s customers.

His hands-on involvement at a high level of both sides of legal disputes means that he is able to give our customers advice beyond an expert evaluation of the probability of success of a case.

Lisa Fricker

Solicitor Services Manager

Lisa Fricker

Lisa has over 10 year’s experience in the Legal Insurance industry, having worked for both DAS Legal Expenses and ARAG Legal Services. She has extensive knowledge of both the BTE and ATE markets, with her most recent role of Claims Auditor, providing her with greater insight into the inner workings of a legal firm. Lisa is used to working closely with solicitors to develop and maintain good working relationships, leading to positive partnerships for all parties.

Lisa joined Temple in 2017 to manage the internal and external review process, as well as overseeing our BTE panel arrangements.

In her role as Solicitor Services Manager, Lisa will be focused on ensuring that the quality of service provided by Temple remains at the highest standard.

Matthew Best

Underwriting Manager

Matthew Best

Matt has an insurance background and joined Temple in July 2011 having worked for 4 years in a leading insurance company where he was dealing with personal injury work.

Matt’s experience allows him to undertake a key role in Temple’s ATE insurance personal injury and clinical negligence teams. He also participates in the assessments of delegated schemes that Temple provide with the objective of helping our customers make the most beneficial and appropriate use of ATE insurance.

He has started studying for this CII exams which he will sit in the near future, which he will then use to develop himself, further into the company in order to provide Temple’s customers with the excellent service they expect.

David Stoker

Senior Underwriter

David Stoker

David joined Temple in August 2015 having previously been an underwriter for another ATE insurance provider for nearly 9 years dealing with all aspects of personal injury work.

David’s experience allows him to undertake a key role in Temple’s ATE insurance personal injury and clinical negligence teams. He also participates in the assessments of delegated schemes that Temple provide with the objective of helping our customers make the most of the products and services Temple has to offer.

David has a LLB honours degree in law and also completed the Legal Practice Course at Guildford College of Law obtaining a commendation. He has worked as a personal injury case handler for 2 firms of solicitors post-graduation before moving into LEI.

Paul Bonner

Senior Underwriter

Paul Bonner

Paul has 35 years’ experience in the insurance industry, the last 30 years of which have been exclusively in legal expenses insurance. He joined Temple from The Legal Protection Group Ltd (later First Assist Ltd) where he was Head of Claims.

Since joining Temple, he has been involved with its customers in the development of the whole range of the company’s products and services. This experience means that he has a deep understanding of customers’ requirements in all aspects of personal injury, clinical negligence and commercial litigation insurance, and the proven ability to match Temple’s products and services to their needs.

Alex Stracey

Senior Underwriter

Alex Stracey

Alex started working in general insurance in January 2004 dealing with household and home emergency claims at RSA.

In February 2006 she moved to DAS working in property and personal contract claims in their BTE department and started her CILEX studies in 2008.

In May 2012 Alex moved to the DAS ATE department working with PI and Clinical Negligence claims.

In August this year Alex started at Temple Legal Protection working in the ATE department.

Peter Morgan

Senior Underwriter

Peter Morgan

Peter has been at Temple Legal Protection since September 2011 having previously worked for a national law firm and insurer giving him valuable experience in both Claimant and Defendant work.

Peter is a Senior Underwriter within the Personal Injury and Clinical Negligence team and is responsible for assessing risks along with the day to day management of delegated authority schemes.

He is also available to help with any underwriting questions to ensure customers are getting the best of their ATE and funding products.

He is currently studying with CILEX to qualify as a Chartered Legal Executive which he will use to further develop his knowledge and expertise.

Underwriting Support Team

Amy Edgington

Underwriting Support Manager

Amy Edgington

Amy has been with Temple since 2001 and is a founding member of the TOPS team. She supported developers in producing the straightforward TOPS quote/policy process you see today and continues to assist with its evolution.

She provides underwriting support for the Commercial ATE team. She also manages our underwriting assistants.

Amy is committed to providing the highest levels of service for Temple’s customers and her role includes the swift and efficient creation of quotes, issuance of policies and fielding of enquiries.

She is currently studying the CILEX exams to develop her knowledge of the legal system.’

Philip Pipkin

Underwriting Support Manager

Philip Pipkin

Phil has been with Temple since early 2009, and is now responsible for support of the Personal Injury and Clinical Negligence Underwriting team.

Phil’s integral role at Temple is to ensure that Personal Injury and Clinical Negligence Underwriting tasks are dealt with quickly and professionally. He mainly deals with initial ATE enquiries and general Underwriting issues.

He also assists in the maintenance and introduction of delegated schemes to Temple’s customers.

Jon Avis

Senior Underwriting Assistant

Jon Avis

After completing his A-Levels, Jon began his career in insurance underwriting with Heath Lambert and Royal & Sun Alliance before joining Temple Legal Protection in 2014.

With more than 15 years’ experience, Jon’s extensive knowledge of underwriting provides an invaluable resource for our clients.

In his role as Senior Underwriting Assistant, he supports the Personal Injury and Clinical Negligence team by resolving queries, issuing quotations, policies and endorsements and reviewing cases.

Leanne Harding

Senior Underwriting Assistant

Leanne Harding

Leanne has worked at Temple Legal Protection since 2011. She completed level 3 – Diploma in Law and Practice with CILEx in 2017 and is currently studying at level 6 – Advanced Diploma.

Leanne provides support to the Personal Injury and Clinical Negligence team by issuing quotations, policies and endorsements, organising and attending external reviews, completing internal reviews and providing assistance with internal projects.

She also assists the underwriting team by assessing new cases under the supervision of a senior underwriter.

Mandy Dimmer

Senior Underwriting Assistant

Mandy Dimmer

Mandy joined Temple in October 2014 as Senior Underwriting Assistant within the Underwriting Support Team.

Mandy’s role is to provide support to the Personal Injury and Clinical Negligence team by issuing quotations, policies and endorsements, organising and attending external reviews, in addition Mandy also assists with the day to day administration in respect of Temple Funding.

She brings with her nine years of experience with a previous ATE provider and is currently studying towards the Certificate in Insurance.

Henry Isbill

Underwriting Support Assistant

Henry Isbill

After graduating from university, Henry joined Temple Legal Protection in 2017 after a period of time as a Legal Assistant in a law firm. Supervised by solicitors, he gained experience handling cases and important insights into the claims process.

As part of the Commercial Underwriting Support Team, Henry is also an integral part of Temple Funding’s administration team, assisting commercial litigation law firms with their funding facilities.

Henry works closely with his colleagues using the ‘TOPS’ Temple’s online platform for administering funding facilities as well as delegated authority ATE insurance schemes. This work includes issuing quotations, policies and endorsements to partner law firms. In addition he is taking in increasing role in organising and conducting external and internal reviews.

Henry has a particular interest in statistical analysis and data handling – some thing that Temple are supporting – in order to further develop and promote his career in insurance and funding litigation.

Doug Turner

Underwriting Support Assistant

Doug Turner

Doug has recently joined Temple providing administrative support to the Underwriting team. He has over 30 years’ experience working in the Public Sector and brings with him a range of key skills to the team.

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